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Coronavirus (COVID-19) For information on changes to our services, how to get help, support your community, advice and grants for employers and businesses visit our Coronavirus pages.

Report a missed collection

For information on any current service disruptions please see the Coronavirus waste and recycling page

If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.

Before reporting a missed bin please make sure that:

  • you had put the bin out by 7am
  • there was no extra waste by the side of the bin
  • any recycling was in the correct boxes
  • your garden waste bin had a valid licence
  • bin lids were closed
Report a missed collection

What happens next

We aim to return to collect within three working days. If you have left us your contact details we will let you know when to leave your bins or recycling out for collection.

There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.