Discretionary housing payments
In some circumstances we can give people suffering exceptional hardship an extra payment called Discretionary Housing Payments (DHP) to help with housing costs. To claim you must:
- be receiving Housing Benefit or the housing element of Universal Credit
- prove that you are suffering from financial hardship due to a shortfall in your benefits.
A shortfall may be the result of:
- A reduction in Housing Benefit for under occupation in the social rented sector, particularly those customers with disabled children who are unable to share a bedroom, customers who have had disability adaptations to the property or families where children live between two households
- A reduction in Housing Benefit as a result of Local Housing Allowance restrictions
- A rent increase resulting in a household potentially becoming homeless
- A Valuation Office Agency decision resulting in the maximum rent being restricted
- Non dependant deductions reducing the level of Housing Benefit payable
- The requirement of a deposit or rent in advance for a property that the customer is yet to move in to.
- Rent arrears jeopardising the tenancy
- The Benefit Cap, in certain circumstances consideration will also be given to those who have experienced benefit reductions as a result of the Benefit Cap being applied
Discretionary housing payments cannot cover
- Ineligible service charges, for example, water rates or support charges
- Increases in rent payable due to outstanding arrears
- Where benefits have been reduced as a result of certain benefit related offences
- If Housing Benefit is currently suspended
Apply for discretionary housing payments
Discretionary housing payments are not housing benefit payments; they are awarded on a case-by-case basis for help with housing costs.
To apply, complete and return this form:
When your application has been assessed we will let you know our decision. We aim to assess claims within 28 days of receipt of all supporting information. If you disagree with the decision made you cannot appeal against it as awards are at our discretion. However if you would like to discuss the decision please contact us within one calendar month:
- call 01285 623035 or
- email email@example.com