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Report a missed collection


If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.

Before reporting a missed bin please make sure that:

you had put the bin out by 7am

there was no extra waste by the side of the bin

any recycling was in the correct boxes

your garden waste bin had a valid licence

bin lids were closed

Report a missed collection

What happens next

We aim to return to collect within three working days.

There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.