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Customer Feedback Form

Planning Service Customer Feedback Questionnaire

We are committed to providing a 'value for money' service to our customers and people who use our service. We would be grateful if you could take a few minutes to complete the following questionnaire which will assist us in our continuous programme to improve standards of service to our customers and service users.

Please note: Required answers are marked: *

1. For what purpose have you contacted the Planning Service? *

(Please tick at least one option).



2. In what capacity did you contact the Planning Service? I am... *
 
 
 
 
 
 
 

3. Was the amount and quality of information provided on our website /
application forms sufficient to enable you to "help/serve yourself"? *
       

4. If you did ask for help from CDC staff, was it? *
         

5. If you submitted a planning application or similar, were you asked to
provide any additional information before the decision was made? *
     

6. How well do you think you were kept informed about the progress
of your application / request / concern? *
       

7. Was the time taken to handle your application / request / concern? *
       

8. Do you think that Council staff worked with you positively,
effectively and fairly? *
       

9. Were you satisfied with the outcome of your
application / request / concern? *
       

10. If you made an application, was it successful? *
     

11. Have you contacted the Planning Service at
Cotswold District Council within the last 2 years? *
   

12. Do you think that the Planning Service is now... *
     

13. Any additional comments or feedback that you would like to make?


Contact details (optional):

Please enter contact details here if you want to be informed of any service changes or you would be willing to provide more detailed feedback.









The next page asks optional questions about you. This can be skipped if required.




CONTACTS

Planning

 planning@cotswold.gov.uk

Cotswold District Council, Trinity Road, Cirencester, Gloucestershire, GL7 1PX

Telephone: 01285 623 000

 
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