Change to Duty Planning Officer Service
Release date: 2 December 2015
There will no longer be a duty planning officer available. Instead, the Council’s Front of House team will deal with straightforward enquiries but customers will be encouraged to self-serve using the Council’s website or – for more detailed enquiries - use the Council’s chargeable scheme for pre application advice.
In all other cases, the Front of House team can forward enquires to planning officers. However, there will possibly be a delay of 2-3 weeks before we can reply. Customers are encouraged to provide detailed information to support their enquiry and avoid further delay.
Commenting on the change, Cllr Sue Jepson, CDC Cabinet Member for Planning and Housing, said:
“The change is being introduced on a trial basis in response to current workload and short-term staffing issues. Whilst action has already been taken to address these issues, it will not have an immediate effect. The change is therefore required to allow available staff to focus on the Council’s statutory duty of determining applications. We will monitor the impact, and the results will help shape the future of the service.”
In the event that an enquiry relates to an alleged breach of control and the Front of House team are unable to assist, then the enquiry will be processed in a similar manner as described above unless - in accordance with the Council’s Enforcement Plan - the alleged breach requires urgent investigation/action. In such cases the Front of House team will contact an officer in Planning Enforcement.